Most people know that to be prepared for an emergency in your vehicle, you should keep a car jack, spare tire, first aid kit, blankets, and food in the trunk. But few people think about finding an emergency towing service in Oakland until they are actually having an emergency. Whether you have the need for towing services now or just want to be prepared for the future, here are 5 tips to help you find the best towing in Oakland.
Just because you haven’t worked with a company yet doesn’t mean you can’t get an idea of the kind of customer service they provide. If you’re able to visit their office before using their services, pay attention to how well-groomed the employees are, how they care for their equipment, and how they greet you. You can also get a feel for their level of respect for customers when you call. If you feel valued because they answer your questions and concerns, you can be pretty certain they will treat you with respect when the time comes to actually use their services.
When evaluating towing companies, look for membership in professional organizations that will show a commitment to continued excellence and training in their employees. Membership in these organizations also makes it more likely that they will have to hold themselves to industry standards and they’ll be of a higher caliber than other companies.
When you need emergency towing services, you want to be sure that the towing company will have the best equipment and the right equipment available for your needs. Ask about the type of equipment they use as well as how old their trucks are and how often the tow trucks and the equipment on the trucks receive maintenance. You most likely won’t need a company that offers heavy duty towing, but it’s a good idea to at least choose a company that can do both dolly and flat-bed towing so that you’re covered in any situation.
When researching companies, think about proximity, both in areas that you usually travel as well as how close they are to your home. You won’t want to use a towing company that will tow your vehicle somewhere difficult to get to later. Many towing companies will advertise in other areas even though the lots they tow your vehicle to are 50 miles or more away from where they advertise. Be sure you know where they’ll tow your vehicle before you hire them.
There are numerous online review websites where you can find out specifics about a company and how well they’ve treated other customers. Keep in mind, however, that a bad experience from one customer can sometimes seem louder than numerous good experiences, so be sure to read reviews to learn exactly what the complaints were. In some cases, the specific complaint may not be something of great importance to you and you may want to evaluate other factors instead that are positive in other reviews.